// Service — RETAINER
Post-Go-Live Retainer
Data problems don't stop at go-live. Corrections, reconciliation queries and small re-migrations keep surfacing for months afterwards. A retainer keeps the team who built your migration on call to fix them, at a fraction of the cost of a fresh engagement.
Steady-state support, on a retainer
Ongoing data support after go-live, without re-tendering every time.
// What's Included
Everything this engagement covers.
- A fixed monthly allocation of data support hours
- Correction of post-go-live data issues as they're raised
- Reconciliation query investigation
- Minor re-migrations (new entities, missed records)
- Monthly reporting on issues resolved
- Priority access to the original migration team
// How It Runs
Where this sits in our methodology.
01
DISCOVER
Profiling, volumes, quality scoring across every source system in scope.
02
DESIGN
Source-to-target mapping and the cleansing plan, agreed before build starts.
03
BUILD
DMF templates, KingswaySoft packages, SQL staging tables.
04
TEST
Two mock migrations, full reconciliation, and UAT sign-off.
05
CUTOVER
Final load, balance reconciliation, go-live clearance.
06
STABILISE
Corrections, closure report, retainer option for what follows.
// Who It's For
Built for these situations.
Finance teams who've just gone live on D365
You're finding small data issues weekly and need a fast, known team to fix them without a new procurement cycle.
// Scope
Domains & systems covered.
Data domains
Source systems
// Engagement
How this is priced.
Post-Go-Live Retainer
From £1,500/month (includes up to 3 days; additional days at standard day rate)
Typically 3–6 months post go-live, then reviewed. Invoiced monthly in advance; either party may give 30 days' notice to end the arrangement.
What affects price
- · Expected monthly hours
- · Number of domains under support
- · Response time SLA required
// FAQ
Questions we get asked.
SI support contracts typically cover configuration and process issues. This retainer is specifically for data — corrections, reconciliation and re-migrations.
// See Also
Related services.
Still finding data issues after go-live?
A retainer keeps the team who knows your data on call.
See pricing & engagement models →